Shipping & Returns

Return Policy

Although we know you will love your SoulScripts apparel we want you to know that we care about your soul and your style. So, we understand that even though we put the measurements of our shirts on the website to try to help you determine which size to order, you just don’t know how it really fits until you put it on.

You can return or exchange your unworn in original condition non-sale shirts within 30 days of the purchase date. After that, we’re sorry but it will be too late. So, try it on and make that decision right away.

If you choose to return, all you need to do is click here and tell us about it. Then, we’ll send you the shipping label.  Just print that label off and package your item back up and drop it in the mail.

Once we receive your shirt and find it to be unworn or damaged as stated in the online form, we’ll issue you a refund for the amount you paid for the shirt or send you a different size.

Damaged items must be reported within 3 days of delivery date to shop@thesoulscripts.com. When reporting damage, please provide us with the following information: Order #, item(s) that are damaged, and a photo of damage. Without an order number, we cannot process your damage report. Please note, we do not give full refunds. We will replace the damaged shirt with a new shirt. Once damage has been reported and accepted via email, we will give you the address to ship it to.

Shipping

All items are shipped using USPS First Class or Priority Mail.

You are responsible for entering in the correct delivery address for your package. If your package is returned to us due to an insufficient address, shipping charges do apply to ship your order out again.

We are not responsible for packages once they are in the hands of USPS. Please make sure you are shipping to a secure location to avoid packages becoming lost or stolen. If your tracking shows that your package has been delivered and you did not receive it, you can do the following… 1. Check with your neighbors and family to make sure they did not receive your package by accident. 2. Contact your local post office with your tracking number to let them know you never received your package. 3. If you still have not found your package, file a claim with USPS by clicking on this link: https://www.usps.com/help/claims.htm 

Please note there could be delays due to weather, holiday, or delays with USPS that we cannot control.

Shipping fees are never refunded.

PLEASE NOTE:

Due to the high demand please allow up to 10-12 business days for your order to process and ship. If you have not received you order after 12 days please email shop@thesoulscripts.com with your name & order # and we will look into your order promptly.